Last Updated: April 15, 2025

At Wazendo, we are committed to protecting the privacy and data rights of our users, especially those located in the European Union. This page outlines how we comply with the General Data Protection Regulation (GDPR) (EU) 2016/679.

1. Who We Are

Wazendo is a platform that enables businesses to automate and manage conversations on WhatsApp. We act as both a Data Processor (on behalf of our clients) and in some cases a Data Controller (for user account data).

2. What Data We Process

We may process the following types of personal data:

• Name, email address, phone number, and company information

• WhatsApp message data (if integrated by the client)

• IP addresses, browser info, device type, and cookies

This data is only used to provide our services and improve user experience.

3. Legal Grounds for Processing

We process your data based on:

• Your explicit consent

• A contractual necessity (e.g., managing your subscription)

• Legal obligations

• Our legitimate interests (such as improving platform performance)

4. Your Rights Under GDPR

If you are located in the EU or subject to GDPR, you have the right to:

• Access the data we hold about you

• Request correction or deletion of your personal data

• Withdraw your consent at any time

• Restrict or object to how your data is used

• Request a copy of your data (data portability)

• File a complaint with your local data protection authority

You can exercise any of these rights by contacting us at info@wazendo.com

5. Data Transfers Outside the EU

Some of our servers or partners may be located outside the EU. In such cases, we ensure that your data is protected through:

• Standard Contractual Clauses (SCCs)

• Verified GDPR-compliant service providers

6. Sub-Processors

We may use trusted third-party services (e.g., cloud hosting, analytics tools) to help us deliver our platform. All sub-processors are carefully vetted and required to follow strict data protection standards.

A full list of sub-processors is available upon request.

7. Data Security

We take strong technical and organizational measures to safeguard your data, including:

• Encryption in transit and at rest

• Limited access control

• Regular system monitoring and audits

8. Data Breach Notification

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours, as required by GDPR.

9. Contact Us

For any GDPR-related questions, requests, or concerns:
📧 Email: info@wazendo.com